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Business Terms

Business Terms

General terms and conditions of business of

This contract is intended to define and set forth the terms and conditions of sale, as well as the contractual relationship established between (hereafter sometimes referred to as the "Company") and its (hereafter referred to as "Customer"). These conditions are complete and binding. The one and alone binding document is the French CGV agreement. Other translations that may be provided are for convenience only and are not binding on Lucyfire-Fashion. In case of doubt or disagreement on the interpretation of this agreement, only the original document written in French will be considered lawful and binding. Luycfire-Fashion is domiciled in France and subject to French laws : Its address is Lucyfire-Fashion Prats de Montenes 09320 Massat/France Nr.siret:522 819 234 00017 Internet site: Email : Customer's placement of an order and making of payment for that order through the website of signifies Customer's full and complete acceptance of these terms of sale in their entirety. This agreement shall be governed by French law. These terms and conditions are available in French, German and English, but only the French version shall be considered in the event of any dispute between the parties. Other translations are provided for convenience only. The products offered for sale are in accordance with French law. It is up to the Customer to insure that its purchase of products from the Company comply with the laws and rules of local authorities where the Customer intends to use the product being ordered. The Company Lucyfire-Fashion and disclaims all responsibility if Customer uses the products in violation of Customer's local laws or wherever else Customer may use or accept delivery of the product. Customer agrees to defend, indemnify and hold Company harmless in the event Company must retain legal counsel as a result of Customer's use of products in violation of laws outside of France. Luyfire-Fashion will not take any responsibility for violation of laws outside of France.


The characteristics,details and features of the products offered for sale are described on the site The photographs are not contractual but are provided as representative samples only to show the nature of the products. All texts and images on the Company's website(s) are subject to copyright and protected as intellectual property. Their reproduction, even partial, in any way is absolutely prohibited without Company's prior written consent.


1 The price of our products are in euros, excluding the shipping costs. Shipping charges will be notified before your payment. These prices are exempt from VAT, pursuant to Article N ° 293b of CGI French. (CGI: General Tax Code) 2 LUCYFIRE-FASHION.COM reserves the right to change prices at any time, but the products will be billed based on rates in effect at the time the order is placed. 3 Until the order is fully paid for by Customer, the products remain property of Lucyfire-Fashion.


It is the customer's responsibility to provide Company with correct personal information (i.e. name and address) needed to insure accurate shipment. In case of error in the recipient's address details, Company shall not be held responsible or liable for any consequential damages arising as a result in a delay in shipping or inability to deliver the product. If products are to be returned to Company due to incorrect shipping information being provided by Customer, Customer shall bear the costs of returning the products and. shall be entitled to charge any additional administrative costs and/or transportation fees associated with the return of orders. The products are available only within the limits of available stocks and shipped according to the order of arrival of orders.


Our products are valid until they are visible on the site, subject to stocks availability, excluding promotional activities listed as such on the site. In the event of unavailability of product(s) after placing your order, we will notify you by mail within two days of determining that products are unavailable. At that time, Customer may cancel the order and receive a refund of the monies paid for items that are unavailable. Alternatively, Customer may advise Company that Customer wishes to wait for products to become available for shipping. Except for products that are out of stock, shipping will be done as soon as possible upon receipt of full payment, but no later that within 15 days from the date on which Company receives full payment. Delays do not, however, give the customer the right to cancel their order, to refuse to receive the delivery or to claim compensation. In cases of force majeure, war, riot, fire, strikes, natural disasters, accidents and/or the impossibility of being supplied, Lucyfire-Fashion will not be responsible or be liable for delays, damage of any kind, or loss of deliveries. Products will be delivered to the shipping address Customer provided during the ordering process. For France: Deliveries are made by mail by La Poste as collissimo. If you are absent at the time of delivery, a notification will be left in your mailbox to advise you of how you can claim and receive your delivery at your post office. For EU-countries and Switzerland : Parcels are shipped in Collissimo Recommended International, transport may take 1-2 weeks. For the other countries outside of EU : Parcels are shipped in Collissimo Recommended International; transport may take 1-4 weeks according to the distance. Goods travel at the risk of the receiver. In the event that your package arrives damaged or opened, you have must refuse the package and immediately make a claim to establish spoliation (reservations) with the Post Office or shipping company. If you have not received your order within the normal period (see above), contact us so that we make the necessary arrangements with the Post Office and/or shipping company. From the moment your parcel will be declared lost, Company can send replacement items or a refund.


The payment of your purchases can be made as follows: 1 - In a totally secured way by online credit card payment. Credit cards which are accepted are : Visa, MasterCard. To guarantee your security, payment will be made on the highly secured Paymill site. Note that your bank account and credit card details will not, in any case, be provided to us. 2 - With your PayPal-account. 3 - You can also pay by bank transfer. In this case, please choose this option in the ordering process and send us an email as soon as possible to to alert us of payment being made in this manner. NOTE : Orders will be declared canceled if their payment is not received and effective within 15 days.


Pursuant to the provisions of Article L.121-16 of the French Consumer Code, the buyer has a period of seven days from the effective date of the delivery of his order, to return the item delivered for exchange or refund at the option of the buyer, without penalty, except for cost of return. Are excluded from replacement these products : - when the plastic wrap they were packed in is opened, - goods that are washed, stained or made unusable by the customer. - Note that for reasons of hygiene, purchases of socks and bathing suits will not be refunded except in a proven cases of a manufacturing defect. Any items must be returned, accompanied by the delivery note as sent by us, in perfect condition and in their original packaging. Return costs are paid for and borne by the Customer/buyer.We do not accept items returned in against-refunding or postage due. When returning products, use the following address: Lucyfire-fashion Prats de Montenes 09320 Massat France The purchase price will be refunded to Customer within 30 days after the delivery of the returned items.


For any additional information or questions, please contact us by using the contact form available on the website, or directly by email to Note : We speak German, English and French. All questions shall be answered as soon as possible.


In case of legal dispute, the customer should first contact us at Lucyfire-Fashion in order to find the best possible solution for the problem at stake. Otherwise, the Tribunal's headquarters company Lucyfire-Fashion (Court of Ariège - Foix 09000 - FRANCE) has exclusive jurisdiction to resolve any legal disputes arising through this Agreement or as a result of products purchased, regardless of place of delivery and payment method.


The information and data about you are necessary to manage your order and our trade relations. This information will never be passed to another company or person absent a legal Court order. They will be kept for security reasons, to meet legal and regulatory obligations, and to enable us to enhance and personalize our services and offers. Under the French law 78-17 of 6 January 1978, you have the right to access and correct your personal data at any times. To do so, you have direct access to your personal account online. You can also contact us by written letter or by email to Lucyfire-Fashion, Prats de Montenes, 09320, Massat, France;